Refund and Returns Policy
At Elle Zone, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, our return process is straightforward and designed to be as hassle-free as possible. Please review the policy details below for guidance:
Eligibility
To qualify for a return, items must be unused, in the same condition as when received, and in the original packaging. Certain products, such as personalized or intimate items, may not qualify for return due to hygiene or customization restrictions.
Timeframe
You have 30 days from the delivery date to initiate a return. Unfortunately, we cannot process refunds or exchanges beyond this period.
Return Authorization
Before returning any products, please reach out to our customer service team to receive a Return Authorization (RA) number. Returns submitted without an RA number may not be processed.
Refunds (if applicable)
After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed using your original payment method within a reasonable timeframe. Please note that refunds may be adjusted to cover restocking fees, return shipping costs, or applicable taxes.
Late or Missing Refunds (if applicable)
If you haven’t received your refund yet, please first check your bank or credit card statement. If it still isn’t visible, contact your financial institution. For further assistance, reach out to our customer service team, and we’ll investigate the matter.
Sale Items (if applicable)
Discounted or sale items may be eligible for returns, but refunds will be based on the discounted purchase price.
Exchanges (if applicable)
For exchanges related to size, color, or style, please contact our customer service team to initiate the exchange process. Availability of the desired product may vary, and any price difference and additional shipping fees may apply.
Customer Return Process
To initiate a return, please follow these steps:
- Contact our customer service team to request a Return Authorization (RA) number and detailed return instructions.
- Securely pack the item in its original packaging or an appropriate alternative, including any accessories, tags, or documentation.
- Clearly mark the RA number on the outer packaging.
- Ship the return to the address provided by our customer service team. We recommend using a trackable shipping service to ensure safe arrival of the return.
Restocking Fee Clarification
Some returns may incur a restocking fee to cover processing, inspection, and restocking costs. The fee percentage may vary based on the product and its condition. Our customer service team will inform you of any applicable restocking fees during the return process.
Return Shipping Costs
If the return is not due to an error on our part (e.g., wrong or damaged item shipped), the customer is responsible for return shipping costs. These costs will be deducted from the refund unless otherwise stated.
Further Assistance
For any additional questions or support with returns or refunds, please contact our customer service team. We are here to assist you and ensure your satisfaction.
Contact Information
- Email: Grace@ellezone.com
- Address: 1001 W Rosedale St, Fort Worth, TX 76104,United States