FAQ
Welcome to the Elle Zone FAQ! Here, you’ll find answers to some common questions. If you need further assistance, feel free to contact us at Grace@ellezone.com.
1. What types of shoes do you offer?
We specialize in high-quality footwear across several categories, including Court Shoes, Golf Shoes, Gym Shoes, and Running Shoes. Each category is tailored to support specific activities, ensuring optimal comfort and durability.
2. How do I choose the right size?
For the best fit, please refer to our detailed size guide available on each product page. Sizes may vary slightly between brands, so we recommend measuring your foot and using the guide to select the closest match.
3. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on your location. You can view estimated shipping fees at checkout before confirming your order.
4. What payment methods are available?
We accept multiple payment methods, including major credit and debit cards, PayPal, and other secure options to make shopping as convenient as possible.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number on our website’s “Track Order” page or on the carrier’s website to monitor your shipment.
6. What is your return policy?
We want you to be fully satisfied with your purchase. If you’re not, you may return items within 30 days of receiving your order. Items must be unworn, in their original packaging, and accompanied by proof of purchase. Please review our Return Policy page for more details on initiating a return.
7. Can I cancel or modify my order?
Orders can be modified or canceled only before they are shipped. Please contact us as soon as possible at Grace@ellezone.com if you need to make changes. Once an order is shipped, we can no longer make adjustments.
8. Do you offer any warranties on your products?
Yes, we stand by the quality of our products and offer a warranty on all footwear. If you experience any issues with your purchase, please contact our Customer Care team with details, and we will assist you with warranty claims.
9. How can I contact Customer Support?
Our Customer Care team is here to help with any questions or concerns you may have. Reach us via email at Grace@ellezone.com, and we’ll respond as quickly as possible to assist you.
10. Do you have a rewards or loyalty program?
We’re committed to rewarding our loyal customers! Stay tuned to our website and sign up for our newsletter to learn more about upcoming rewards programs, special promotions, and exclusive offers.
Thank you for choosing Elle Zone! We’re here to make your shopping experience smooth, satisfying, and enjoyable.
